Smartphones have become indispensable to modern life, but they are not without flaws. From hardware failures to software glitches, user complaints span a wide range of issues that can significantly impact satisfaction and loyalty. Manufacturers must address these concerns proactively, ensuring their devices meet and exceed user expectations. SmartViser, with its powerful test automation suite, viSer, offers a robust solution for testing early and ensuring improved user experiences.
For over a decade, SmartViser has partnered with major smartphone manufacturers, Mobile Network Operators (MNOs), and media to enhance device performance and user satisfaction. Our extensive experience in the telecom and technology industry has given us unique insights into the challenges faced by smartphone users. By combining feedback collected directly from our customers with insights from smartphone user forums, Android communities, and industry discussions, we have identified the most common complaints.
Common Smartphone Complaints
Battery Issues
Short Battery Life: Users often find their devices unable to last a full day, especially with heavy usage like streaming, gaming, or GPS navigation. This leads to a constant dependency on chargers or power banks.
Battery Degradation: Reduced battery capacity over time.
Power-Intensive Apps and Features: Modern apps, particularly social media, video editing tools, and games, are resource-intensive and consume significant amounts of energy.
Background Processes: Apps running in the background can drain the battery without the user’s knowledge, reducing overall standby time.
Performance Throttling: To protect against degrading batteries or overheating issues, manufacturers sometimes implement performance throttling, causing devices to slow down seriously impacting end users experience.
Performance Problems
Lagging or Slow Performance: Devices slow down with prolonged use.
Overheating: Excessive heat generation during usage sometimes in basic operations like browsing. Devices overheating has become more prominent with the launch of 5G.
Connectivity Challenges
Weak Signal Reception: Poor connectivity in certain locations affects
some devices while others work ok.
Bluetooth Pairing Issues: Problems with wireless peripherals like specific headsets or hearing aids. Intermittent connections and connectivity dropped.
Inconsistent Network Speeds: Fluctuations in Wi-Fi, 4G, or 5G performance.
Software Glitches
App Crashes: Applications freezing or closing unexpectedly.
Delayed Updates: Late delivery of system and security updates.
Camera Concerns
Inconsistent Quality: Poor photos, especially in low light.
Shutter Lag: Delays capturing images.
Audio Quality Issues
Poor Voice Quality: Distorted or muffled calls. Inconsistency on Audio MOS between cellular calls or with various OTT applications like WhatsApp, Viber, Microsoft Teams, etc.
Call Performance Problems: Dropped calls or delays in connectivity.
VoLTE/VoWiFi Issues: Challenges with HD voice calls over LTE or Wi-Fi.
Top Smartphone Issues Reported in 2024
Based on feedback from smartphone manufacturers, Mobile Network Operators (MNOs), and insights gathered from user forums and communities, the most reported smartphone issues in 2024 are as follows:
*Data collected from Mobile Network Operators, Smartphone Manufacturers forums
How SmartViser Drives Improved End-User Experience, enhanced device performance and quality
SmartViser’s viSer Test Automation Platform and Testing Services provides comprehensive solutions to address these top issues, enabling manufacturers and ODMs to:
Identify problems early in the development cycle through real-world usage simulations.
Reduce time-to-market with automated and reliable testing processes.
Deliver devices that meet user expectations for performance, reliability, and satisfaction.
By tackling these top issues proactively, smartphone manufacturers and MNOs can enhance product quality, reduce customer complaints, and build stronger trust with end-user.
1. Test Automation: Comprehensive Testing for Superior User Experience
Our test automation platform enables manufacturers to efficiently test all aspects that impact end-user experience. With automated testing, manufacturers can identify and resolve potential issues early in the development process.
Key Areas of Test Automation
✅ Web Browsing Testing
URL validation
(UA) duration analysis
Rendering timeout measurement
Auto-scroll performance
✅ Data Transfer & Network Performance
Upload/download (UL/DL) bi-directional testing
HTTP/FTP transfer speed validation
✅ iPerf Testing (Network Performance Monitoring)
Download, upload, and bidirectional data testing
Server address, port number, and timeout analysis
Transfer mode assessment (duration/data)
Simultaneous connections validation
✅ Ping Testing
Round-trip time (RTT) measurement
Packet count validation
Ping interval and packet size optimization
✅ Video Streaming & YouTube Performance
Streaming loading and buffering time (Min, Max, Avg)
Loading timeout detection
Fullscreen, loop, and screen orientation analysis
✅ Camera & Multimedia Testing
Video and image quality assessment
Performance testing under various lighting conditions
✅ Battery Performance & Power Consumption
Power usage analysis based on user actions
Battery temperature, capacity, and voltage trend monitoring
✅ Call & Voice Quality Performance
Call establishment time measurement
Detection of call drops and failures
CSFB (Circuit Switched Fallback) and SRVCC (Single Radio Voice Call Continuity) analysis
Speech quality assessment using MOS (Mean Opinion Score)
✅ Messaging Performance
SMS, MMS, and email send/receive time testing
Minimum, maximum, and average time analysis
✅ Gaming Performance & Device Temperature
Game quality testing
Real-time temperature monitoring during gameplay
✅ Connectivity Assessment
WiFi, Bluetooth, and Cellular Network Performance
RAT (Radio Access Technology) distribution across CS/PS (Circuit Switched/Packet Switched)
5G Performance Evaluation
Signal Strength Testing in various environments
With viSer test automation, manufacturers can run repeatable, scalable, and real-world tests without the need for extensive manual testing, helping them optimize their devices before launch.
2. Testing Services: Expert Testing with Global Reach
For manufacturers looking for real-world testing without the need for an in-house testing team, SmartViser’s Testing Services provide an efficient solution. Simply send us your devices along with the proposed test requirements, and our expert team will handle the rest.
Key Benefits of SmartViser’s Testing Services
📌 Extensive Local Testers Across Key Markets
Europe, USA, and Other Major Regions
Testing across all leading carriers with local SIM cards
📌 Deep Knowledge of Local Networks & Drive Routes
Expertise in network conditions, carrier behavior, and connectivity challenges
Real-world drive testing to evaluate coverage, handover, and signal strength
📌 Experienced Testers with Expertise in Advanced Logging Tools
Proficient in analyzing device logs using industry-leading tools
Ability to detect and resolve issues related to new network technologies
📌 Support for Complex & Challenging Testing
Validation of emergency call performance
Testing of new network technologies, including 5G and VoWiFi
Real-world stress tests under high-demand scenarios
Susie Siouti is the Chief Commercial Officer for SmartViser helping organisations in the Telecommunications industry offer superior end-user quality of experience and service with the introduction of innovative test automation products. Susie has 20 years of experience in the Telecoms industry and in that time has led teams across the world mainly in Testing and Compliance. Holding an MBA from Henley Business School brings a diverse set of skills and expertise, including business acumen, strategic thinking, financial management, sales and marketing expertise, leadership, and innovation.
Susie joined SmartViser in 2016, is part of the internal steering committee, responsible for developing and implementing the company's commercial strategy and encouraging a customer-centric culture. The main mission is to help organizations to create value by offering better quality products and services by improving operational efficiency and innovation.
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