In 2014, Gilles Ricordel and Xavier Frere embarked on a journey to revolutionize test automation. What started as an ambitious vision quickly grew into a thriving company that has played a pivotal role in the global telecommunications landscape. Today, as we celebrate SmartViser’s 10th anniversary, we reflect on the incredible milestones achieved along the way, and the innovations that continue to shape the future of our industry.
2014-2015: The Beginning of a Vision
Founded in 2014, SmartViser was born out of a desire to simplify the complex world of mobile network and device testing. By 2015, just a year later, we secured a partnership with a Tier 1 operator in France—a key stepping stone that set the stage for future success. This early win laid the foundation for our growth and established us as a trusted player in the field.
2016: Early Success and Expansion
By 2016, SmartViser extended its reach, partnering with operators not only in France but also in Finland. We broadened our client base by partnering with another operator in France and establishing our presence in Finland. Our flagship product, viSer test automation, continued to evolve, adding new features to support a variety of user actions such as calls, messaging, and data throughput.
2017: Entering New Markets and Expanding Product Offerings
2017 was a pivotal year as we extended our business to smartphone manufacturers and media reviewers like GSMArena. This partnership enabled GSMArena to adopt viSer test automation in their smartphone battery reviews, enhancing the depth and accuracy of their analysis. That same year, we diversified our product lineup, launching smart companions like SmartBoard and SmartHub, pushing the boundaries of automation capabilities.
2018: Global Reach and Joining Forces with the Global Certification Forum
In 2018, SmartViser achieved yet another important milestone by becoming a member of the Global Certification Forum (GCF). This membership signified our growing influence in the certification and compliance space, enabling us to expand our expertise and build deeper relationships with global stakeholders. SmartViser solidified its position as a leader in mobile testing and device validation by expanding our services to several smartphone manufacturers, including Fairphone. It was also the year that we have joined EIT Digital to accelerate our business development initiatives. For the first time, we exhibited at Mobile World Congress America, setting the stage for our expansion into the North American market.
2019: A Global Expansion
2019 was a monumental year as SmartViser entered the Japanese market through a partnership with a mobile network operator. The same year, we earned accreditation as the official test house for the SFR Altice Group, solidifying our position as a key player in the European telecom industry. We launched two groundbreaking innovations: the Voice Quality MOS solution and remote control capabilities, enhancing the versatility of viSer test automation.
2020: Supporting Our Partners in a Global Crisis
When the COVID-19 pandemic hit in 2020, SmartViser stepped up to support operators and customers during unprecedented times. Our viSer test automation platform became a critical tool, allowing operators to perform remote testing and maintain essential services with minimal human intervention. The ability to conduct tests remotely and perform mobility testing under strict lockdown conditions underscored the value of SmartViser Field Testing, which was deployed across multiple EU countries.
2021: New Market Segments and Strategic Collaborations
In 2021, we entered new markets like private networks and began a strategic collaboration with the EU on the Energy Labelling testing methodology for smartphones and tablets. This led to the release of the first beta version of viSer EEI, a tool designed for energy efficiency testing, launched for manufacturers and Market Surveillance authorities.
2022: Entering the iOS Market and Expanding to Africa
2022 was another year of expansion, with the launch of viSer iOS and the introduction of our products in the Middle East and Africa. In 2022, we expanded into Africa, exhibiting at AfricaCom and MWC Africa, and starting trials with regulators and Mobile Network Operators in the region. This year also marked our membership in EUWENA as part of our strategy to expand our footprint in private networks.
2023: Leading Innovation in Energy Labelling and QoS Research
By 2023, SmartViser had become a key player in the development of the Energy Labelling Regulation, with the first pilot application launched for smartphone manufacturers and market surveillance authorities. The first commercial EEI project followed the pilot and was quickly deployed by several Test Labs and smartphone manufacturers. That same year, our collaboration with Tokyo University showcased the power of viSer in monitoring Quality of Service (QoS) under real-world 5G network conditions—a major breakthrough in remote collaboration and working environments.
2024: Breaking New Ground in Mission Critical Networks and Audio Testing
This year marks the start of another exciting chapter. We began working with a Mission Critical Network in France, where viSer test automation fully supports key performance indicators for Push to Talk (PTT) like Access Time and M2E Latency. Additionally, our viSer Audio MOS solution has been enhanced with new smart audio hardware, providing versatile testing options for OTT services and cellular calls across multiple generations of mobile technology.
SmartViser has also taken its product offerings to new heights with the introduction of viSer+, the first of our solutions to offer layer three (L3) network information for testing, analysis, and troubleshooting. In line with our commitment to innovation, we kicked off new proof-of-concept projects with viSer Tempo and viSer Mateo, focusing on network monitoring and service assurance. Furthermore, we expanded our strategic partnerships with industry leaders like Anritsu, Rohde & Schwarz, and Keysight, ensuring that we remain at the forefront of innovation.
Message from Our CEO Gilles Ricordel
A Heartfelt Thank You
As we celebrate our 10th anniversary, we take a moment to reflect on the hard work, creativity, and dedication of every member of the SmartViser family, Gilles Ricordel highlighted "These achievements are a testament of the determination of each member of SmartViser. As we celebrate these milestones, let's also recognize that our journey is ongoing, and together, we will continue to reach new heights in the coming years."
Our journey over the past decade has been driven by the support and trust of our customers, partners, and friends worldwide. As we look to the future, we are excited to continue delivering innovative solutions and expanding our global reach. Here’s to the next 10 years of innovation, success, collaboration, and growth!
Thank you for being part of our journey.
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